Last updated: 10 February 2026
"Caring culture with knowledgeable staff and strong resident relationships, but medicine errors and lack of activities hold it back."
People's medicines had not always been safely administered. There had been a large number of errors and not all had been fully investigated.
Staff were knowledgeable about people's needs and wishes and had strong relationships with them. The culture was caring and supportive.
There were enough staff with the right skills... used some agency staff... Some staff said they had worked longer hours than they had been contracted for and this had at times been stressful.
Staff confirmed they completed an on-line medicines course, but several felt they needed more in depth training. The deputy manager was sourcing some additional medicines training.
Some of the quality audits had failed to identify the areas of concern we identified during this inspection, including medicine errors.
On our first visit which occurred during a weekend, no one was supported to go out during the whole day... No one made use of the sensory room, upstairs lounge or computer suite.
Lots of mistakes giving medicines and not all properly checked out.
There had been a large number of errors and not all had been fully investigated.
Hardly any activities or outings, especially weekends, so mostly routine care.
no one was supported to go out during the whole day... No one made use of the sensory room, upstairs lounge or computer suite.
Managers' checks missed problems like medicine errors and poor activities.
Some of the quality audits had failed to identify the areas of concern we identified during this inspection in relation to medicine management... and lack of meaningful activities.
AI Generated
Last inspected: January 2022
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

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