Working at Westmead
Westmead Close, Braunton, EX33 1HD
Operated by Valorum Care Limited
19 bedsResidential homes
Workplace Score
4.6/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 4.6/10
Key Finding
"Caring culture with knowledgeable staff and strong resident relationships, but medicine errors and lack of activities hold it back."
Safety & Risk
3/10
✕
People's medicines had not always been safely administered. There had been a large number of errors and not all had been fully investigated.
Staff Culture
6/10
✓
Staff were knowledgeable about people's needs and wishes and had strong relationships with them. The culture was caring and supportive.
Staffing Levels
5/10
!
There were enough staff with the right skills... used some agency staff... Some staff said they had worked longer hours than they had been contracted for and this had at times been stressful.
Training & Dev
5/10
!
Staff confirmed they completed an on-line medicines course, but several felt they needed more in depth training. The deputy manager was sourcing some additional medicines training.
Management
4/10
!
Some of the quality audits had failed to identify the areas of concern we identified during this inspection, including medicine errors.
Programmes
3/10
✕
On our first visit which occurred during a weekend, no one was supported to go out during the whole day... No one made use of the sensory room, upstairs lounge or computer suite.
Points to consider
Lots of mistakes giving medicines and not all properly checked out.
There had been a large number of errors and not all had been fully investigated.
Hardly any activities or outings, especially weekends, so mostly routine care.
no one was supported to go out during the whole day... No one made use of the sensory room, upstairs lounge or computer suite.
Managers' checks missed problems like medicine errors and poor activities.
Some of the quality audits had failed to identify the areas of concern we identified during this inspection in relation to medicine management... and lack of meaningful activities.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: January 2022
Requires improvement
Safe
!
Requires improvement
Effective
✓
Good
Caring
✓
Good
Responsive
!
Requires improvement
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews