Working at Westley Court Care Home
Austcliffe Lane, Kidderminster, DY10 3RT
Operated by Coate Water Care Company (Church View Nursing Home) Limited
33 bedsNursing homes
Workplace Score
5.3/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 5.3/10
Key Finding
"Supportive management and a strong team culture, but limited activities and agency staff filling vacancies cause delays."
Safety & Risk
5/10
!
Processes were in place for staff to record any accidents or incidents. These were reviewed by the registered manager. Actions taken to reduce the risk of further occurrences were documented.
Staff Culture
6/10
✓
Staff we spoke with felt the team worked well together and supported each other. One staff member said, “Some days are busier than others, but we help each other out”.
Staffing Levels
5/10
!
The registered manager told us they had some vacancies which they were actively recruiting to. Agency staff were used to backfill some of the vacancies.
Training & Dev
5/10
!
We reviewed the training matrix, and this confirmed staff training was mostly up to date.
Management
6/10
✓
Staff felt they were supported by the registered manager. One staff member told us, “She [the registered manager] has an open-door policy and makes time for you even when she’s busy”.
Programmes
4/10
!
Per 2023 comprehensive inspection: Activities were limited due to vacancies in this area. However, we saw a group activity taking place and evidence of some one to one engagement.
Points to consider
Activities are limited, so most of your days would be routine personal care like washing, dressing and meals.
Activities were limited due to vacancies in this area.
Vacancies are filled by agency staff, which can mean delays answering call bells on busier days.
they had some vacancies which they were actively recruiting to. Agency staff were used to backfill some of the vacancies. We saw there were delays in responding to call bells despite the correct numbers of staff being on duty.
Only standard training with gaps in regular supervisions and some new staff missing full induction.
not all staff had received regular one to one meetings with their manager to discuss their performance and development. Not all staff had received Induction training at the start of their employment.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: January 2025
Requires improvement
Safe
✓
Good
Effective
!
Requires improvement
Caring
✓
Good
Responsive
!
Requires improvement
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews