Working at Westley Brook Close
12 & 14 Westley Brook Close, Birmingham, B26 3TW
Operated by Royal Mencap Society
7 bedsResidential homes
Workplace Score
6.4/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 6.4/10
Key Finding
"Approachable management, regular supervision and a family-like culture shine through, but limited activities and just adequate staffing hold it back."
Safety & Risk
7/10
✓
People were kept safe and secure from risk of harm. Potential risks to people had been assessed and managed appropriately by the provider. People received their medicines safely and as prescribed.
Staff Culture
7/10
✓
A relative said, 'They're all lovely, like one big family.' Staff said, 'Staff are there for each other and they support each other'.
Staffing Levels
6/10
✓
There were sufficient numbers of staff to meet people's needs. Information gathered on the PIR showed us that the provider was adequately staffed for the needs of the service.
Training & Dev
7/10
✓
Staff told us they had regular supervision meetings with their line manager to support their development. We saw staff development plans showed how staff were supported with their training and supervision.
Management
7/10
✓
People using the service, their relatives and staff were confident about approaching the registered manager if they needed to. The provider had effective auditing systems in place to monitor the effectiveness and quality of service provision.
Programmes
3/10
✕
One person told us, 'I help with the cooking, they do some baking with me'. Staff supported theatre visits and room redecoration.
Points to consider
No activities coordinator or regular programme, so the job is mostly routine personal care with basic cooking and occasional outings.
One person told us, 'I help with the cooking, they do some baking with me'. Relatives mentioned theatre visits.
Staffing is enough to cover needs but nothing special, with no info on low agency use or staff staying long-term.
There were sufficient numbers of staff to meet people's needs. Information gathered on the PIR showed us that the provider was adequately staffed.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: November 2018
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews