Working at Westlands Retirement Home
Westlands House, Alton, GU34 3EP
Operated by Westlands Care Home Limited
53 bedsResidential homes
Workplace Score
7.2/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 7.2/10
Key Finding
"Strong leadership fosters a positive culture with proud committed staff and safe medicines management, but agency staff use and residents wanting more staff are drawbacks."
Safety & Risk
8/10
✓
People's medicines were safely managed within the service by trained staff who followed good practice guidance. Incidents were analysed and reviewed to identify any learning points.
Staff Culture
8/10
✓
Staff told us, 'I think the care is much better. Since [registered manager] has started things have really taken off' and 'They've made a big difference.'
Staffing Levels
6/10
✓
There were sufficient staff to provide people's care. The provider's call bell audits showed for the past two months almost all call bells had been answered within a four-minute period.
Training & Dev
7/10
✓
Staff were supported in their role through the provision of an induction, on-going training, supervision and professional development.
Management
8/10
✓
The new registered manager had fostered a positive culture within the service, with staff feeling pride and commitment to their work.
Programmes
6/10
✓
There was a daily activity schedule providing a range of activities... The schedule included for example, sing alongs, board games, one to ones, keep fit, massage, films, gardening, baking, and flower arranging.
Points to consider
Staffing is adequate with quick call bell responses but they use some agency staff and residents wanted more staff so levels are being increased.
A staff member said, 'We do use agency but it's always the same one and usually the same staff so it's not too bad.' Some people expressed the view they would like to have seen more staff, the provider had also identified this need, which they were addressing.
Activities have a daily schedule run by a coordinator with variety like games and gardening but no specialist therapeutic programmes.
The activity coordinator told us there was a range of activities which changed according to people's needs... sing alongs, board games, one to ones, keep fit, massage, films, gardening, baking, and flower arranging.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: August 2018
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
Staff Reviews
Direct feedback from current and former employees
No one has reviewed yet. Be the first.
Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews