Working at Westlands Care Home

Managers have gaps in quality checks and staff files like missing job history, so oversight isn't strong enough for top scores.

we found gaps in information within some staff recruitment files such as employment history and conflicting information within some people's care records... learning had not been introduced or embedded into practice.

Staff numbers are enough with no long waits, but recruitment records have gaps that mean checks aren't fully reliable.

gaps in information within some staff recruitment files such as employment history... updating DBS checks for staff, an audit on staff files.

Only standard training and induction with NVQ support, no specialist programmes or regular documented supervisions mentioned.

The registered manager held informal discussions and supervisions with staff, however, these were not documented. Following the inspection, action was taken to address this.