Working at Westlands

Some staff do not feel listened to because staff meetings are rare and it does not always feel like a team.

one member of staff told us they didn't feel listened to. They commented, 'It is very rare we have staff meetings….you are not listened to, you should work as a team but it is not a team here.'

Staffing is adequate for safety but staff and relatives say people sometimes wait a long time for personal care because shifts are busy and there is agency use.

There were enough staff to provide safe care to people, however, we received feedback from relatives and staff that people sometimes waited to receive personal care due to staffing levels.

Personal hygiene is not always up to standard with relatives reporting issues like dirty nails and records not always showing when people refuse care.

Relatives told us personal hygiene standards needed to be improved... care records did not always show when people refused care and support.