Working at Westlake
Pondtail Road, Horsham, RH12 5EZ
Operated by Barchester Healthcare Homes Limited
63 bedsNursing homes
Workplace Score
6.4/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 6.4/10
Key Finding
"A proud family-like team with strong safety practices, although the manager is not yet fully registered and agency staff cover some shifts."
Safety & Risk
7/10
✓
Staff had a good awareness of safeguarding... Risk assessments were reviewed regularly... Regular auditing of medicine procedures had taken place... Staff took appropriate action following accidents and incidents.
Staff Culture
8/10
✓
A member of staff told us, 'I'm proud to work here. We get to know the residents very well and we are all happy'. 'We support each other and the residents are happy. We all socialise, it's like a family'.
Staffing Levels
5/10
!
Feedback from people and staff was they felt the service had enough staff... A member of staff told us, 'We have busy days, but there are enough staff'. Existing staff would be contacted to cover shifts... and agency staff were used when required.
Training & Dev
6/10
✓
Staff had received training considered essential by the provider... One member of staff told us, 'I had a really good induction and training is regular'. Systems of staff development including one to one supervision meetings and annual appraisals were in place.
Management
6/10
✓
People, relatives and staff spoke highly of the service and felt it was well-led. '[Manager] has told us she has an open door if we have any worries we should go and see her. She is always around the home checking on things'.
Programmes
6/10
✓
We saw a varied range of activities on offer which included, music, arts and crafts, exercise, trips out to the local community and visits from external entertainers. The service also had a hair and nail salon... accredited with the National Activities Providers Association (NAPA).
Points to consider
The manager isn't fully registered yet which means leadership isn't completely stable.
The service had a manager who was in the process of registering with the Care Quality Commission.
Staffing is adequate but there are busy days and agency workers cover some shifts.
'We have busy days, but there are enough staff'... agency staff were used when required.
Only standard mandatory training and induction with no specialist courses or funded qualifications mentioned.
Staff had received training considered essential by the provider... training in looking after people, including safeguarding, food hygiene, fire evacuation, health and safety, equality and diversity.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: July 2019
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews