Working at Westin Care Home

Per 2022 comprehensive inspection: Staff completed safeguarding training and knew how to respond to concerns. Seven safeguarding concerns raised and addressed with local authority. One medicine error investigated with procedures strengthened. Incidents recorded and analysed for trends.

Per 2022 comprehensive inspection: Staff said they felt they were valued and supported by the manager. 'The manager is very approachable,' 'I feel we have good leadership now' and 'Things feel so much better here now.'

Per 2022 comprehensive inspection: There was an induction training programme for new staff and ongoing refresher training for all other staff. Staff received regular supervision. Expectation that all staff would undertake a recognised health and social care qualification. Nurses supported to maintain clinical skills with training around catheter care, syringe drivers, asthma and diabetes.

Leaders had a good oversight of the home. The registered manager explained how they had coached and mentored staff to support their understanding around audits and record-keeping.

Per 2022 comprehensive inspection: A programme of activities was arranged and led by the activities coordinator who worked each weekday. Activities included word games, arts and crafts, gentle exercise, 1:1 room visits, residents' meetings for input, coloured paper chains, fish and chip supper, Santa visit.