Last updated: 9 February 2026
"Strong safety protections and good training with regular supervision, but management missed issues with diet guidance and complete care records."
Systems and processes protected people from the risk of abuse. Staff understood how to report any concerns... People received their medicines safely from trained nurses.
There was a positive workplace culture at the service. Staff told us they felt valued and listened to by the management team and they were encouraged to share ideas.
There were enough staff on duty. People received care and support in a timely way and we saw staff taking the time to sit and talk to people.
Staff told us the training they received was very good... Staff received regular supervision which they said was constructive and provided opportunities for feedback... opportunities for career development.
Systems and process for quality monitoring had failed to identify the service was not following the most recent NICE and NHS guidance in relation to patient safety for modified textured diets.
sensory garden and raised flower beds so that people were able to participate in gardening... Staff told us they had enough time... to go out to local places using the mini bus.
Managers are dedicated and staff feel supported, but they missed gaps in care records and checks for special diets and best interests decisions.
There was not an adequate process for ensuring care records were accurate and complete. Records did not always evidence how best interests decisions had been made.
Staffing levels are enough to meet needs without rushing, but nothing extra like details on low staff turnover or no agency use.
There were enough staff on duty... The rota reflected the staff that were on duty.
AI Generated
Last inspected: November 2019
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

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