Working at Westholme

Staff understood the types of abuse and the action they should take if they were concerned... Risks to people's safety was well managed. Medicines were stored safely and records kept indicated that medicines had been given as prescribed.

Staff told us they had access to regular supervision with their management where they could discuss their learning and request additional support/training if needed. Staff spoke about people in a kind way and were passionate about supporting people.

People told us there were enough staff to meet their needs. One person told us, 'Yes, there is always plenty of staff; even at night.'

New staff were also enrolled on the Care Certificate, which is a nationally recognised qualification for care workers. Staff had access to ongoing training, which was refreshed regularly and included training in service user specific needs.

Staff spoken with felt well supported by the registered manager. One staff member told us, 'We are led really well, the [management team] really care and do their best. They lead by example.'

The registered manager had been proactive in offering additional services... set up a group at a local community centre every two weeks. The group focussed on cognitive activities for people who had acquired brain injuries.