Working at Westhill Care Home
39-41 Westway, Caterham, CR3 5TQ
Operated by Roshan Panchoo
9 bedsResidential homes
Workplace Score
6.9/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 6.9/10
Key Finding
"Staff feel valued in a positive culture with supportive management and good retention, but heavier workloads and no activities coordinator hold it back."
Safety & Risk
7/10
✓
Staff were aware of risks associated with people's care and how to reduce these... People's medicines were stored and administered safely... provider had monitored accidents and incidents.
Staff Culture
8/10
✓
There was a positive culture in the service... Staff were positive about the management... felt valued and supported... 'It's a lovely atmosphere.'
Staffing Levels
6/10
✓
We observed sufficient staff being deployed and people did not have to wait for support. One relative told us... retention of staff is great.
Training & Dev
7/10
✓
Per 2017 comprehensive inspection: Staff received training specific to the needs of the people... autism... challenging behaviour and epilepsy... NVQ or QCF course... regular one to one supervision.
Management
7/10
✓
People, their relatives and staff spoke highly of the management of the service and told us they felt confident approaching the provider if they had suggestions on how to improve the service.
Programmes
6/10
✓
Per 2017 comprehensive inspection: People had access to a wide variety of activities that reflected their interests... swimming, cycling, church, shopping, plane spotting, music, digging in garden.
Points to consider
Staff numbers meet needs without long waits, but no staff comments on easy workloads for personalised care.
We observed sufficient staff being deployed and people did not have to wait for support.
Varied outings and hobbies supported, but no activities coordinator or specialist programmes to add creativity to the role.
Per 2017 comprehensive inspection: People had access to a wide variety of activities that reflected their interests.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: March 2022
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews