Working at Westgate House Care Centre
Tower Road, Ware, SG12 7LP
Operated by Westgate Healthcare Limited
109 bedsNursing homes
Workplace Score
7.6/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 7.6/10
Key Finding
"Staff feel listened to and supported by approachable managers in a warm culture, but activities lack innovation and call bells are slower at weekends."
Safety & Risk
8/10
✓
We were assured that the provider was using PPE effectively... infection outbreaks can be effectively prevented or managed. (2022 IPC inspection); Staff knowledgeable about risks, lessons learned from incidents. Per 2020.
Staff Culture
8/10
✓
There was an extremely open, warm and inclusive atmosphere. Staff felt listened to and truly supported. Per 2020 comprehensive inspection.
Staffing Levels
7/10
✓
Staff said there were enough staff to meet people`s needs safely. Managers help on the floor if short. Per 2020 comprehensive inspection.
Training & Dev
7/10
✓
Staff team received face to face training in basic core areas and additional specialist training such as wound care, syringe driver and epilepsy awareness. Regular 1:1 supervision. Per 2020 comprehensive inspection.
Management
9/10
✓
Staff felt listened to, their opinions were valued, and they felt truly supported both as staff members and as individuals. Registered manager praised as approachable and driving innovations like wish trees. Per 2020 comprehensive inspection.
Programmes
6/10
✓
The home employed two full time activity co-ordinators... activities such as bingo, quizzes, chair exercises, breakfast club, gin tasting, pancake day. Per 2020 comprehensive inspection.
Points to consider
Activities are regular and varied with two coordinators running bingo, quizzes, exercises and events, but no specialist therapeutic programmes or innovative tech to enrich the role.
The home employed two full time activity co-ordinators... bingo and quizzes, chair exercises, a breakfast club, brain training. Per 2020 comprehensive inspection.
Staffing levels are adequate with managers pitching in when needed, but some residents say call bells are answered slower at weekends.
some people said the home was short staffed at weekends. One person said, 'My call bell is answered in good time except at mealtimes and the weekends aren't good.' Per 2020 comprehensive inspection.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: January 2020
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Outstanding
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews