Working at Westfields
Westfield Road, Swaffham, PE37 7HE
Operated by Norse Care (Services) Limited
51 bedsResidential homes
Workplace Score
8.6/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 8.6/10
Key Finding
"Strong leadership, family atmosphere, innovative activities and excellent training, although past medication errors prompted process improvements."
Safety & Risk
8/10
✓
Medicines were managed safely... staff trained and competent... but where there had been errors made with medicines, measures had been put in place to reduce re-occurrence.
Staff Culture
9/10
✓
It's a nice family atmosphere – like a home from home... mutually respectful culture... staff passionate about providing excellent care... employee of the month scheme.
Staffing Levels
8/10
✓
Everyone we spoke with told us there was enough staff and our observations confirmed this... reduced the use of agency staff and enabled cover in emergencies.
Training & Dev
9/10
✓
'Dementia Excellence' training programme... strong commitment on the development of their competence... regular supervisions, annual appraisals, cognitive stimulation therapy training.
Management
8/10
✓
The management team provided strong and consistent leadership... open-door policy to both staff and people... relatives spoke very highly of the management.
Programmes
10/10
✓
Partnership with UEA on Falls in Care Homes (FinCH) study... Ladder to the Moon sensory resources... wishing tree, chicks hatching, community links with schools; improved mobility and stamina reported.
Points to consider
There have been some past medication mistakes, even though they've improved processes to prevent repeats.
Where there had been errors made with medicines, measures had been put in place to reduce any re-occurrence.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: January 2019
Outstanding
Safe
✓
Good
Effective
★
Outstanding
Caring
★
Outstanding
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews