Last updated: 10 February 2026
"Staff praised the supportive manager and felt valued in a positive culture, but unclear staff retention and only standard training hold it back."
The provider had effective safeguarding procedures to protect people from abuse and the registered manager was aware of their responsibility for reporting safeguarding issues. Staff completed incident and accident forms when necessary and the registered manager reviewed these monthly to identify any themes and learning.
Staff praised the manager and told us they were supportive and fair. Regular meetings were also held for staff and staff told us they felt able to contribute to discussion and raise issues themselves.
People told us they received care in a timely way and said they felt there were enough staff to provide personalised care. The provider used a formal tool to assess the number of staff required based on the needs of people using the service and the registered manager showed us how the number of hours of care provided matched or exceeded the number required.
Staff told us they were provided with all the training they needed and their training needs were discussed at their regular supervision. Nursing staff had access to training and updates to maintain their skills and competence.
Staff praised the manager and told us they were supportive and fair. People and their relatives knew the manager and staff very well and said they felt they could approach them with any problems.
There was an ongoing planned programme of activities each morning and afternoon and room for personalised activities in between. Examples of external trips included the Boston 1940's day, the theatre, a trip to Skegness and visits to the local park and shops.
Staffing is sufficient to meet needs and give personal care, but no details on staff staying long-term or low use of agency workers.
People told us they received care in a timely way and said they felt there were enough staff to provide personalised care.
Only standard training and regular supervisions, no specialist courses or funded qualifications for career growth.
Staff told us they were provided with all the training they needed and their training needs were discussed at their regular supervision.
Varied daily activities and community trips, but no specialist programmes or creative innovations to enrich the role.
A wide range of activities were provided, based on people's interests and wishes. There was an ongoing planned programme of activities each morning and afternoon.
AI Generated
Last inspected: January 2019
Management Quality
Well-led: Good
Direct feedback from current and former employees

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