Last updated: 10 February 2026
"Exceptional leadership and a warm person-centred culture with engaging daily activities, although occasional agency staff use when short."
Detailed individual risk assessments. Effective system for medicines but one 'as required' protocol not initially in file, located during inspection.
We observed an extremely person-centred, warm and inclusive atmosphere. Staff told us they enjoyed working with people who used the service.
There were sufficient staff to meet people's assessed needs. Rotas confirmed staffing levels were consistent. If they are down on staff they get agency in.
Staff were provided with an induction, training, supervision and appraisal. Staff completed training including mental health awareness, dementia awareness, diabetes and wound management.
People and relatives told us the service was exceptionally well led. Staff praised the registered manager for positive high-quality leadership and support.
A program of musical entertainment, movement and music and musical therapy was provided every day. Sensory items and garden where people grew flowers and vegetables, pet rabbits.
Staffing levels are good and consistent but they sometimes bring in agency staff when short.
If they are down on staff they get agency in. There are always plenty downstairs.
AI Generated
Last inspected: December 2019
Management Quality
Well-led: Outstanding
Direct feedback from current and former employees

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