Working at Westfield House Care Home
Ripon Road, Harrogate, HG3 2AY
Operated by Warmest Welcome Limited
31 bedsResidential homes
Workplace Score
6.0/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.0/10
Key Finding
"Friendly culture with open communication and effective training, although agency staff cover shift gaps."
Safety & Risk
6/10
✓
2020: assured on infection prevention including PPE use, cleaning, visitor risk assessments, testing and admissions; per 2017 minor medicines recording and storage issues addressed immediately.
Staff Culture
7/10
✓
Per 2017: welcoming friendly atmosphere, open door policy with manager, staff encouraged to share ideas and responsive to concerns like staffing levels.
Staffing Levels
5/10
!
Per 2017: sufficient staff to meet needs but agency used to cover gaps in shifts and active recruitment for care staff and nurses.
Training & Dev
6/10
✓
Per 2017: induction programme with Care Certificate, mandatory and specialist training including MCA and DoLS, regular supervision and appraisals.
Management
6/10
✓
Per 2017 comprehensive inspection: registered manager in post who supported the staff team with open communication; staff felt comfortable discussing concerns.
Programmes
6/10
✓
Per 2017: dedicated activities coordinator offering daily varied programme including crafts, music, singing visitors, hairdressing, manicures and resident suggestion tree.
Points to consider
Staffing is adequate but uses agency workers to cover shift gaps.
Agency staff were used to cover any gaps in the shifts and the service was actively recruiting for additional care staff and trained nurses.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: August 2017
Good
Safe
!
Requires improvement
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews