Last updated: 9 February 2026
"Staff feel valued in a family-like culture with strong safety practices, but limited activities without a coordinator and no clear career paths hold it back."
Proactive positive safety culture with openness; incidents and safeguarding reported promptly, fully investigated, lessons embedded via team briefs and training.
Staff said 'I love my job [...] this has been my favourite job. The manager listens'; felt treated fairly, valued, open communication, service like a family.
Provider ensured enough qualified staff with one-to-one for most people; staff said they had enough time to deliver person-centred care without feeling rushed.
Staff training up to date per matrix, extra beyond mandatory for specific health needs, regular competency checks and supervisions.
Staff told us that the manager showed compassion and was always ready to listen; relatives said good communication from the manager who listens and is open to new ideas.
People supported with community trips like to London tube, music and dance, constantly out in community; care plans offered choice around activities.
No activities coordinator or specialist programmes like pet therapy, so the role is mostly routine personal care with some trips and music.
We saw pictures of planned trips to London, where people fulfilled their goal of getting on the tube [...] physical stimulation through music and dance.
Only standard training plus some extras for needs, no funded qualifications or clear career paths mentioned.
Staff training was up to date [...] extra training provided beyond the mandatory training to address people’s specific health needs.
AI Generated
Last inspected: May 2019
Management Quality
Well-led: Good
Direct feedback from current and former employees

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