Working at Western Park View Nursing Home
390 Hinckley Road, Leicester, LE3 0WA
Operated by Western Park Leicester Limited
60 bedsNursing homes
Workplace Score
5.0/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 5.0/10
Key Finding
"Staff feel supported with good training, positive culture and varied activities, but no permanent manager and safety risks from poor infection control hold it back."
Safety & Risk
4/10
!
The quality and accuracy of the information recorded within people's risk assessments and care plans were not consistent... People were placed at risk of acquiring an infectious disease... laundry area were not sealed to enable effective cleaning.
Staff Culture
6/10
✓
Positive feedback was received by CQC about the recently appointed manager. The feedback referenced the positive working atmosphere and praised the manager for the time spent with people and staff.
Staffing Levels
5/10
!
There were enough staff who had the right skills and experience to keep people safe and meet their needs. Staff spoken with told us there were enough staff to meet people's needs.
Training & Dev
6/10
✓
Per 2019 comprehensive inspection: Training was monitored and kept up to date. Nurses and staff accessed specialist training where necessary to meet people's specific needs.
Management
3/10
✕
The service did not have a registered manager. The recently appointed manager had taken up their role in January 2021 having previously been the deputy manager.
Programmes
6/10
✓
Per 2019 comprehensive inspection: The activity co-ordinator provided a range of individual and group activities for people. These included bingo, word games, and individual activities such as staff reading to people.
Points to consider
No permanent manager in post yet, and oversight has been inconsistent with record errors.
The service did not have a registered manager... The management team had not worked consistently to ensure all staff... completed records well.
Safety risks from inaccurate risk assessments and poor infection control setup in the laundry.
Risk assessments... not always completed accurately... flooring and walls in the laundry area were not sealed to enable effective cleaning, and items of laundry were stored on the floor.
Staffing is adequate and meets needs but residents note occasional busyness delaying responses.
A person told us, 'Staff are good they come quickly... If they are busy, they can't come quickly but they explain and return.'
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: March 2021
Requires improvement
Safe
!
Requires improvement
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews