Working at Westerley Residential Care Home for the Elderly - Westcliff-on-Sea

Staff often feel too busy and say they need one more team member on shift.

some staff told us they felt they needed an extra member of staff to provide support to people. A relative told us, “I think they could do with an extra member of staff.” A person told us, “I do think they need more staff... they are very busy and don’t often have the time.”

Some staff started work without full checks like references being completed or checked.

We saw gaps in recruitment files, such as some staff did not have completed references and references received had not been verified.

The manager does not keep close enough oversight of audits and staff hiring.

There was a lack of monitoring by the registered manager, who did not demonstrate appropriate management oversight of staff file audits and recruitment practices.