Last updated: 10 February 2026
"Staff enjoy a supportive listening culture with regular supervision, but staffing shortages, incomplete recruitment checks and poor management oversight are concerns."
The provider did not ensure all required recruitment checks were completed on staff. The service was in breach of legal regulation in relation to fit and proper persons employed.
The management had clear values and had developed a listening culture where staff felt they were available for them to talk to ... All staff were now receiving regular supervision.
Safe and effective staffing Score:1 ... some staff told us they felt they needed an extra member of staff to provide support to people ... they are very busy and don’t often have the time.
Governance, management and sustainability Score:1 ... There was a lack of monitoring by the registered manager, who did not demonstrate appropriate management oversight of staff file audits and recruitment practices.
There are activities going on downstairs, but I don’t often have someone coming to see me in my room.
Staff often feel too busy and say they need one more team member on shift.
some staff told us they felt they needed an extra member of staff to provide support to people. A relative told us, “I think they could do with an extra member of staff.” A person told us, “I do think they need more staff... they are very busy and don’t often have the time.”
Some staff started work without full checks like references being completed or checked.
We saw gaps in recruitment files, such as some staff did not have completed references and references received had not been verified.
The manager does not keep close enough oversight of audits and staff hiring.
There was a lack of monitoring by the registered manager, who did not demonstrate appropriate management oversight of staff file audits and recruitment practices.
AI Generated
Last inspected: September 2025
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

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