Working at Westerley Residential Care Home for the Elderly - Minehead

Staff miss some mandatory training like food hygiene and first aid, and want more high-quality courses.

the training records showed that not all required training and up-dates had been completed. For example, some care staff had not completed food hygiene training although they supported people with meals and there was no cook at the home in the evening. First aid training was also out of date for some staff.

Staff say the numbers make work feel task-focused with less time to chat with residents.

Some staff felt the staffing levels at the home did not enable them to provide truly person-centred care. One member of staff said the home had become, "Quite task focused."

Only a part-time activities person and residents say there's not much to do, so mostly routine care.

There was a part time activity worker who supported people to take part in some organised activities. Trips out had also been recently introduced. However, a number of people told us they did not feel there was enough going on at the home. One person commented, "There's not much to do."