Last updated: 10 February 2026
"Strong leadership and positive staff culture, but medicines errors and agency staffing reliance need improvement."
There were a number of medicines errors, by both agency and permanent staff. Checks and audits highlighted these... although numbers remained high.
staff morale had risen... Staff told us they were being encouraged in self-development and... offered opportunity for further training... '[Registered manager] is great... firm but fair.'
The service made use of agency staff to fill any shortfalls in staffing... People and relatives felt there were enough staff, although some did highlight reduced staffing at weekends.
Staff had undertaken a range of training and development. Staff felt they had the right skills to support people.
People, staff, and relatives were positive about the registered manager, the impact they were making... Staff... particularly positive about the support they got from... the registered manager.
The home had dedicated staff to support people with activities... range of activities for people to enjoy, including escorting people out into the community, arranging entertainers in the home and supporting people individually.
Staffing is adequate but relies on agency workers sometimes, and weekends can feel short-staffed.
The service made use of agency staff to fill any shortfalls in staffing... relatives... suggest weekends and night shifts could be better staffed.
Ongoing medication errors by permanent and agency staff, despite training and checks.
There were a number of medicines errors, by both agency and permanent staff... numbers remained high... Professionals remained concerned about the number of medicine errors.
Only standard training mentioned, no specialist courses or funded qualifications.
Staff had undertaken a range of training and development... Staff were largely up to date with key training across a range of areas.
AI Generated
Last inspected: April 2025
Management Quality
Well-led: Good
Direct feedback from current and former employees

Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsApp