Working at Westerlands Care Village

Staff were knowledgeable about identifying safeguarding concerns... Safeguarding concerns had been appropriately referred... Accidents and incidents had been appropriately responded to. Monitoring systems were in place and lessons learned were shared with staff.

Staff were positive about support and guidance provided by the management team... Relatives told us, 'There's a very friendly environment,' 'It's very welcoming' and 'The staff are absolutely fantastic'.

There were enough staff to keep people safe and meet their needs... The provider had recruited to vacant posts and now used agency staff for occasional support.

Staff received an induction which included shadowing experienced staff, completed regular appropriate training, their skills were assessed and staff received regular supervision to ensure they were able to meet people's needs.

Staff told us, 'I think the support has been great in the past year. They support without being condescending and push you to achieve your potential but there is always a safety net there' and 'It's very stable... a better management team is now in place to support the home, so it feels more secure.'