Last updated: 9 February 2026
"Supportive management and a friendly culture make staff feel valued and secure, but no activities coordinator means care staff handle basic engagement alongside duties."
Staff were knowledgeable about identifying safeguarding concerns... Safeguarding concerns had been appropriately referred... Accidents and incidents had been appropriately responded to. Monitoring systems were in place and lessons learned were shared with staff.
Staff were positive about support and guidance provided by the management team... Relatives told us, 'There's a very friendly environment,' 'It's very welcoming' and 'The staff are absolutely fantastic'.
There were enough staff to keep people safe and meet their needs... The provider had recruited to vacant posts and now used agency staff for occasional support.
Staff received an induction which included shadowing experienced staff, completed regular appropriate training, their skills were assessed and staff received regular supervision to ensure they were able to meet people's needs.
Staff told us, 'I think the support has been great in the past year. They support without being condescending and push you to achieve your potential but there is always a safety net there' and 'It's very stable... a better management team is now in place to support the home, so it feels more secure.'
Per 2018 comprehensive inspection: With no activities coordinator on site it was the care staff's responsibility to provide access to activities throughout the day including painting nails, brushing hair, singing, listening to music, bus trips and themed events.
No activities coordinator, so care staff handle basic engagement like singing and occasional trips alongside routine care.
Per 2018 comprehensive inspection: With no activities coordinator on site it was the care staff's responsibility to provide access to activities throughout the day.
Staffing is adequate but nothing special, with agency workers used occasionally for support.
The provider had recruited to vacant posts and now used agency staff for occasional support.
Only standard training and regular supervision, no specialist courses or funded qualifications.
Staff received an induction which included shadowing experienced staff, completed regular appropriate training, their skills were assessed and staff received regular supervision.
AI Generated
Last inspected: July 2023
Management Quality
Well-led: Good
Direct feedback from current and former employees

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