Working at Westergate House
Denmans Lane, Arundel, BN18 0SU
Operated by Barchester Healthcare Homes Limited
79 bedsNursing homes
Workplace Score
7.3/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 7.3/10
Key Finding
"Supportive visible managers and a positive team culture with excellent safety, but occasional agency staffing and basic activities hold it back."
Safety & Risk
9/10
✓
Per 2021: Assured on all IPC measures including preventing outbreaks, PPE use, testing, partnership working during COVID outbreak; Per 2018: Safe medicines, safeguarding training, risk assessments, incident recording.
Staff Culture
8/10
✓
Per 2018: Staff felt well supported, 'I love it here, I love the residents and I'm always happy with my team', strong teamwork and communication; Per 2021: Structured reflection meetings for emotional support.
Staffing Levels
6/10
✓
Per 2018: Feedback indicated enough staff, agency used when required, 'Sometimes they do get a bit short, but usually it's very good', always covered.
Training & Dev
7/10
✓
Per 2018: Essential training plus specialist for dementia and palliative care, supervision meetings, formal personal development plans, staff said training good quality.
Management
8/10
✓
Per 2018: Staff described an 'open door' management approach, managers visible; Per 2021: Managers maintained visible presence, General Manager worked weekends to support staff during COVID outbreak.
Programmes
6/10
✓
Per 2018: Activities coordinator, regular structured variety including bingo, exercise, quizzes, themed reminiscence, external entertainers, one-to-one time; Per 2021: Additional 1:1 activity support during isolation.
Points to consider
Staff numbers are adequate but they use agency workers sometimes and it can get busy at times.
Per 2018 comprehensive inspection: 'agency staff were used when required' and 'Sometimes they do get a bit short, but usually it's very good really. If someone isn't able to get in, they fill in for them'.
Activities happen regularly with a coordinator but are mostly basic things like bingo, quizzes and entertainers, no specialist programmes.
Per 2018 comprehensive inspection: 'varied range of activities on offer, which included, bingo, exercise, quizzes and themed events, such as reminiscence sessions and visits from external entertainers'.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: November 2018
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews