Working at Westerfield House Care Ltd
Westerfield House, Ipswich, IP4 3QG
Operated by Westerfield House Care Ltd
37 bedsResidential homes
Workplace Score
6.8/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.8/10
Key Finding
"Well-led with approachable management, strong safety and supportive team culture, although basic activities and no details on staff retention."
Safety & Risk
8/10
✓
2020 IPC inspection: Staff had received relevant training in infection control... sufficient supplies of PPE... Individual risk assessments... provider had appropriate infection control policies... fully implemented.
Staff Culture
7/10
✓
Per 2017 comprehensive inspection: 'I love my job. There is a great team of people here. We work hard and support one another.'
Staffing Levels
6/10
✓
Per 2017 comprehensive inspection: People and relatives told us and our observations confirmed that there were enough staff to meet people's needs.
Training & Dev
7/10
✓
Per 2017 comprehensive inspection: Staff were trained and supported to meet people's individual needs with mandatory training including dementia and diabetes plus regular supervisions; staff 2020 IPC training with competencies assessed.
Management
7/10
✓
Per 2017 comprehensive inspection: Staff said the service was well-led and that the registered manager and provider were approachable and listened to them.
Programmes
6/10
✓
Per 2017 comprehensive inspection: Activities coordinator; people participating in board games, quizzes, crosswords, trips to garden nursery and farm, arts and crafts, planned entertainment.
Points to consider
Staff numbers are enough to meet needs but no details on low staff turnover or few agency shifts.
Per 2017 comprehensive inspection: There were sufficient numbers of staff who had been recruited safely and who had the skills to meet people's needs.
Some basic activities like games, quizzes, trips and arts and crafts but no specialist or innovative programmes.
Per 2017 comprehensive inspection: A list of activities was displayed within the service. This included planned entertainment, games, trips and arts and crafts.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: October 2017
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews