Last updated: 9 February 2026
"Stable staff team with low turnover and supportive culture, but basic activities and some medicines management issues need improvement."
The service had a proactive and positive culture of safety... Medicines were not always managed well, but the registered manager started to make improvements during the assessment process.
Staff felt supported to give feedback and were treated equally, free from bullying or harassment. The service supported staff wellbeing.
People knew staff and leaders well. They spoke highly of the consistency of the staff team and felt that turnover of staff was very low.
The service made sure there were enough qualified, skilled and experienced staff, who received effective support, supervision and development.
The registered manager had the skill and knowledge to lead effectively. They did so with integrity, openness and honesty. Staff regularly approached the registered manager for guidance.
People and relatives spoke highly of the activities available. People and staff spoke highly of the exercise activities.
Only basic activities like exercise and outings mentioned, no activities coordinator or specialist programmes to make the role more interesting and varied.
People and relatives spoke highly of the activities available. People and staff spoke highly of the exercise activities, and healthy food that was on offer.
Some problems with medication records and not giving one person's treatment as often as prescribed, though the manager fixed it quickly.
Staff did not always keep clear records when ‘as needed’ medicines were given and why the person had needed them. We saw one person needed their topical medicine moving to a different area of their body, but this movement was not happening as often as prescribed.
AI Generated
Last inspected: November 2024
Management Quality
Well-led: Good
Direct feedback from current and former employees

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