Working at Westcroft Nursing Home Ltd
5 Harding Road, Stoke On Trent, ST1 3BQ
Operated by Westcroft Nursing Home Limited
28 bedsNursing homes
Workplace Score
6.5/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.5/10
Key Finding
"Staff feel supported by approachable management in a positive culture with effective safety, but staffing lacks strong retention and training is only basic."
Safety & Risk
7/10
✓
Effective systems were in place to safeguard people from harm and abuse. People's medicines were managed safely.
Staff Culture
7/10
✓
There was a positive culture within the home. Staff told us they felt supported by the registered manager.
Staffing Levels
6/10
✓
People were supported by a sufficient number of staff to meet their needs in a timely manner.
Training & Dev
6/10
✓
The provider supplied training they considered essential to meet people's needs. The registered manager had two dates scheduled for each training package throughout the year.
Management
7/10
✓
Staff told us they felt supported by the registered manager, where one staff member commented, 'They [Management] are very approachable. [Registered manager] is very nice. I feel they are trying their best.'
Programmes
6/10
✓
We saw a number of events that were advertised in February 2020, that people could participate in, including a fitness class and a family fun day. A new sensory room had been completed.
Points to consider
Staffing is sufficient to meet needs but no details on low agency use or strong staff retention to make workloads easy.
People were supported by a sufficient number of staff to meet their needs in a timely manner.
Only basic training with scheduled sessions and supervisions, no specialist courses or funded qualifications.
The provider supplied training they considered essential to meet people's needs.
Some events and a sensory room add variety but no dedicated activities coordinator or specialist programmes.
We saw a number of events that were advertised in February 2020... A new sensory room had been completed.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: March 2020
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews