Working at Westcombe Park Care Home

The manager and provider looked to learn openly from any incidents or accidents to improve the quality of the care provided. Changes had been made to address the way the home managed deprivation of liberty safeguards.

Staff were all positive about the impact of the new manager and changes they were introducing. They said the manager was driving improvements in people's care, was supportive and encouraging of their development and had developed good team work practice across the home.

The provider had improved their framework for staff training and support. Staff received training and a competency check across all aspects of the care provided. Staff had received training in areas we had previously identified such as end of life care and dementia.

People and their relatives were positive about the new manager and their availability and approachability. Staff were all positive about the impact of the new manager and changes they were introducing, was supportive and encouraging of their development.

The activity coordinator organised a range of group activities in the communal areas and individual activities for people nursed in bed. There were several groups that had been established to reflect people's interests such as a garden club, book club and knitting circle.