Working at Westcliffe Villa
37a Sea Road, Westgate-on-Sea, CT8 8QW
Operated by Achieve Together Limited
14 bedsResidential homes
Workplace Score
5.6/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 5.6/10
Key Finding
"Staff receive good training and feel part of a positive team, but managers' oversight missed safety issues like overdue electrical inspections and missing choking risk assessments."
Safety & Risk
4/10
!
Out of date electrical inspection, missing window restrictor, no choking risk assessments initially; medicines safe but some concerns addressed post-inspection.
Staff Culture
6/10
✓
Positive, calm, open culture; staff feel part of a team with open door policy, like working there, and positive about support for their needs.
Staffing Levels
6/10
✓
Enough suitable staff to provide support; staff had time for individuals and knew everyone well, but regular agency staff used with one-page profiles.
Training & Dev
7/10
✓
Staff received Care Certificate, BSL, learning disability and autism training as induction; training useful and accessible with interpreter support where needed.
Management
4/10
!
Quality assurance systems had not always identified and addressed issues, e.g., overdue electrical inspection and missing choking risk assessments; breach of regulation 17 for governance.
Programmes
6/10
✓
People involved in craft, theatre trips, swimming, cinema, local shops, public transport, and community outings they choose.
Points to consider
Managers quality checks missed safety issues like overdue electrical inspections and missing choking risk plans, so oversight is not reliable.
Quality assurance systems had not always identified... electrical hard wiring inspection being overdue... risk assessments for choking risks were not in place.
Some risk assessments for things like choking and window safety were missing at first, even though fixed quickly after.
Where people had an increased risk of choking... no risk assessments... one window was missing a window restrictor.
Regular agency workers are used alongside permanent staff, so the team changes a bit.
The service used regular agency staff who worked alongside permanent staff members.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: January 2024
Requires improvement
Safe
!
Requires improvement
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
Staff Reviews
Direct feedback from current and former employees
No one has reviewed yet. Be the first.
Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews