Working at Westcliffe Manor

Staffing is adequate but staff say they are very busy and pushed.

Staffing levels were safe although staff told us they were very busy due to the physical needs of people. A person commented, "I think there are enough staff. They are pushed but very committed."

Only basic one-to-one activities in bedrooms, no lively group programme or coordinator.

Activities were available for people to access. Due to the health needs of a number of people many activities were provided on a 1-1 basis in people's bedrooms. We discussed the quiet environment with the management team, and we were told activities would be an area of focus.

Only standard induction and mandatory training, no specialist courses or funded qualifications.

Staff completed an induction and received the training they needed to support people effectively. Staff also received ongoing support through supervision and observations of their practice.