Last updated: 9 February 2026
"Supportive management empowers staff with enough staffing and excellent safety, but training and activities lack specialist focus."
Risks associated with people's individual needs had been fully assessed and were well managed. [...] Incidents were used as learning opportunities and ensured the safety and quality of care improved. Outcomes of incidents were shared and discussed with staff at daily handovers, staff meetings and supervisions.
People and their relatives were fully involved in their care and felt staff and the management team listened to their views and wishes. Staff told us they were well supported by the management team and were empowered to share ideas.
The provider ensured enough suitably trained staff were always deployed to safely meet people's needs. [...] a relative told us, 'I think there are enough staff, I always turn up unannounced and it's always the same.'
Per 2017 comprehensive inspection: The records we looked at showed that staff received a wide range of training as well as regular supervision with their line manager.
Staff told us they were well supported by the management team and were empowered to share ideas. The registered manager had an open-door policy and told us, 'Building mutual trust between myself and staff has been invaluable, it's a partnership and the home works brilliantly as a result.'
Per 2017 comprehensive inspection: There was a designated member of staff to plan and implement activities. [...] the activities coordinator developed a programme of activities for individuals to take part in and this was structured to accommodate people who lived with a dementia related illness. [...] supported by care staff and also community volunteers.
Staff get a wide range of training and regular supervisions, but no specialist courses or funded qualifications.
Per 2017 comprehensive inspection: staff received a wide range of training as well as regular supervision with their line manager.
There is a coordinator running varied activities like gardening, art, and pet therapy with volunteers, but no specialist programmes or innovative approaches.
Per 2017 comprehensive inspection: planned activities were hand massage and nail painting. [...] a relative [...] involved people in planting flowers [...] creative art groups [...] they have a dog.
AI Generated
Last inspected: August 2023
Management Quality
Well-led: Good
Direct feedback from current and former employees

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