Working at Westbury Court Care Home
6 Station Road, Westbury, BA13 3JH
Operated by Country Court Care Homes 10 Limited
63 bedsNursing homes
Workplace Score
4.2/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 4.2/10
Key Finding
"Great activities programme and supportive culture with good training, but staffing shortages and inconsistent safety monitoring are concerns."
Safety & Risk
3/10
✕
Risks people faced had been identified but action to enhance safety was not always consistent and effectively monitored... including skin integrity and bowel management... breach of regulation 12, safe care and treatment
Staff Culture
5/10
!
Staff told us said the change of company ownership and introduction of the electronic systems had been difficult at times, but morale was improving. They said they felt supported by leaders
Staffing Levels
3/10
✕
Leaders used a dependency tool... but people, relatives and staff raised concern about the number of staff available... staffing numbers often made it difficult to answer people’s call bells as quickly as they wanted to
Training & Dev
5/10
!
A range of online and face to face training sessions were arranged and many of these were deemed mandatory... Most staff had completed their required training, and reminders were sent to those who had subjects outstanding
Management
4/10
!
Staff were complimentary about leaders... '[The registered manager] is absolutely brilliant... approachable and gives a lot of support' but 'shortfalls identified at this inspection had not been identified... breach of regulation regarding good governance'
Programmes
6/10
✓
There was a team of designated activity staff who were responsible for individual and group activities... based on individual preferences and were both inhouse and within the local community... vegetable garden
Points to consider
Not enough staff at times, especially on the dementia floor, so call bells take too long to answer and meals get rushed.
people, relatives and staff raised concern about the number of staff available... 'This floor is often short especially for the level of people’s needs'... staffing numbers often made it difficult to answer people’s call bells
Risks like falls, dehydration, skin sores and bowel problems are not always followed up or recorded properly.
action to enhance safety was not always effectively monitored... person who was at risk of dehydration only drank 100mls... Records did not show [bowel monitoring] had been completed... monitoring records did not always show the person was repositioned
Leaders do quality checks but missed key problems in care records and oversight.
comprehensive quality assurance system, but... shortfalls had not been identified... This was a breach of regulation regarding good governance
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: July 2025
Requires improvement
Safe
!
Requires improvement
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews