Working at Westbrooke Grange
Lummaton Cross, Torquay, TQ2 8ET
Operated by Modus Care Limited
5 bedsResidential homes
Workplace Score
6.6/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.6/10
Key Finding
"Strong safety, effective leadership and good training, although basic activities and some staffing inconsistencies hold it back."
Safety & Risk
8/10
✓
2021 targeted inspection: Assured on preventing infections, PPE use, testing, cleaning, social distancing. Per 2019: Safeguarding systems, risk assessments, safe medicines, incident analysis for learning.
Staff Culture
7/10
✓
Per 2019 comprehensive inspection: Welcoming and inclusive culture; staff happy to speak openly; employee of the month scheme promotes appreciation.
Staffing Levels
6/10
✓
Per 2019 comprehensive inspection: 'People were supported by enough numbers of staff'; people's views on staffing listened to and adjusted.
Training & Dev
7/10
✓
Per 2019 comprehensive inspection: Staff received specialist training in learning disabilities, autism, positive behaviour support, restraint; comprehensive induction and care certificate. 2021: infection prevention and PPE training.
Management
7/10
✓
Per 2019 comprehensive inspection: The manager was a role model... 'I've never liked to be a manager who is inaccessible'; praised by external professional as 'working tirelessly... amazing job'.
Programmes
4/10
!
Per 2019 comprehensive inspection: People took part in social activities... attending the cinema, swimming or going for walks; one exercise class.
Points to consider
No activities coordinator or specialist programmes, just basic outings like cinema, swimming and walks, so the role is mostly routine personal care.
People took part in social activities within the community that they liked and were supported by staff as needed. For example, attending the cinema, swimming or going for walks.
Staffing is enough but not always consistent as promised, according to one relative.
One relative told us how staffing had not always been consistent when promised as part of a planned moved for their loved one. They expressed that they felt 'Let down'.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: August 2019
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews