Working at Westbrook House Integrated Care Centre
150 Canterbury Road, Margate, CT9 5DD
Operated by Kent County Council
60 bedsResidential homesRehabilitation (illness/injury)
Workplace Score
6.8/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 6.8/10
Key Finding
"A friendly atmosphere with long-serving staff and approachable management, although some agency staff and basic activities hold it back."
Safety & Risk
7/10
✓
Per March 2020 inspection: Risks identified, assessed and managed safely; medicines managed safely; safeguarding systems in place; incidents recorded, monitored and action taken.
Staff Culture
8/10
✓
Per March 2020 inspection: Staff told us they enjoyed their job, it was a good place to work with a good atmosphere, most staff have worked here for years.
Staffing Levels
6/10
✓
Per March 2020 inspection: There were enough staff to keep people safe and meet their needs, people were supported by a consistent staff team, there was some use of agency staff.
Training & Dev
6/10
✓
Per March 2020 inspection: Staff had an appropriate induction, received appropriate training and regular updates, and regular supervision.
Management
7/10
✓
Per March 2020 inspection: Staff told us the management team were approachable, they could raise any concerns with them, and they would be listened to.
Programmes
6/10
✓
Per March 2020 inspection: People encouraged to take part in activities like hairdresser weekly, therapy dog monthly, books, games, jigsaw puzzles, kitchen tasks.
Points to consider
Staffing levels are enough but they use some agency staff to cover absences.
there was some use of agency staff and when needed regular agency staff were used.
Training is standard with updates and some specialist topics but no funded qualifications or career development.
Staff had received appropriate training and regular updates to care for people.
Activities include pet therapy, hairdresser and games but no dedicated coordinator or innovative programmes.
A hairdresser visited weekly and a therapy dog visited once a month. Resources such as books, games and jigsaw puzzles were available.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: April 2020
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews