Working at Westbrook House
Cupid Green Lane, Hemel Hempstead, HP2 7GH
Operated by Caretech Community Services (No.2) Limited
8 bedsResidential homes
Workplace Score
7.7/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 7.7/10
Key Finding
"Staff praise supportive management and enjoy stable teams with a family culture, although activities lack a dedicated coordinator."
Safety & Risk
8/10
✓
2021 IPC inspection: Assured provider using PPE effectively, accessing testing, up-to-date policy, outbreak risk assessments; per 2018: detailed risks, safe medicines, lessons shared.
Staff Culture
8/10
✓
Per 2018 comprehensive inspection: Boosted staff morale, team building exercises, staff say 'people treated like family', positive feedback on support.
Staffing Levels
8/10
✓
Per 2018 comprehensive inspection: Reduced agency use significantly due to boosted morale and teamwork, staff say 'enough staff, very rarely short by one'; 2021: consistent staff team.
Training & Dev
7/10
✓
Per 2018 comprehensive inspection: Specific training modules such as communication and epilepsy, training compliance at 91%, regular supervision and updates.
Management
8/10
✓
Per 2018 comprehensive inspection: Staff praised registered manager as 'the best manager we've ever had' and 'very supportive', relatives positive about management team.
Programmes
6/10
✓
Per 2018 comprehensive inspection: Regular activities including group holidays, crafts, games, outings, quarterly family events planned by residents.
Points to consider
No dedicated activities coordinator or specialist programmes, so the role mixes personal care with basic outings and events but lacks innovative approaches.
Per 2018 comprehensive inspection: Activities such as holidays, crafts, games, family parties mentioned but no coordinator, specialist training, or named programmes.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: February 2018
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews