Working at Westbourne Tower Care Home
16-18 Poole Road, Bournemouth, BH4 9DR
Operated by Willow Tower Opco 1 Limited
114 bedsNursing homes
Workplace Score
6.8/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.8/10
Key Finding
"Supportive management and robust safety systems, although staffing relies on long-term agency workers and training lacks specialist courses."
Safety & Risk
8/10
✓
Signature at Westbourne had a robust system in place to monitor and analyse accidents and incidents. This meant staff were able to identify any themes or trends to reduce future risks and support the improvement of care.
Staff Culture
7/10
✓
People, relatives and staff spoke positively about the registered manager and management team. People and staff felt comfortable to speak open and honestly and felt they would be listened to.
Staffing Levels
6/10
✓
People told us there were enough staff to meet their needs a person said, 'I think there is enough staff. When I press my bell, they come within 10 minutes and that's acceptable to me.'
Training & Dev
6/10
✓
Staff had the right competence, knowledge and training to carry out their roles. All staff had completed training including dementia awareness, falls management and basic life support. Staff received a comprehensive induction aligned to the Care Certificate.
Management
8/10
✓
Staff told us; '[Registered manager] is supportive of the staff and residents and listens to any concerns' and, '[Registered manager] is a great example of a registered manager who is close to residents and to the staff, you can go to them with everything, their office is always open'.
Programmes
6/10
✓
Signature at Westbourne had a range of activities on offer for people to choose from, this ranged from quizzes to large board games and visits out in a minibus. People told us, 'there is enough to do here', 'they run little sessions of sports which I love'.
Points to consider
Enough staff to meet needs but uses some long-term agency workers.
Signature at Westbourne used agency who had worked in the home for a long period of time. Agency staff had completed additional training provided by Signature at Westbourne and knew people well.
Standard training and induction like Care Certificate but no specialist courses or funded qualifications.
Staff received a comprehensive induction aligned to the Care Certificate... Staff told us they could ask for additional training if required.
Varied activities programme like quizzes, outings and clubs but no named specialist approaches.
There was a large activities programme in place... this ranged from quizzes to large board games and visits out in a minibus.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: February 2023
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews