Working at Westbourne Tower Care Home
16-18 Poole Road, Bournemouth, BH4 9DR
Operated by Willowbrook Healthcare Limited
114 bedsNursing homes
Workplace Score
6.8/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 6.8/10
Key Finding
"Approachable management and proactive safety practices make staff feel supported, but reliance on agency staff and basic training are drawbacks."
Safety & Risk
8/10
✓
Signature at Westbourne embedded a proactive approach to anticipate and manage risks to people who live at Signature at Westbourne... Staff discussed potential risks to people's health and well-being during daily handovers and meetings.
Staff Culture
7/10
✓
Staff told us they felt supported and found their line manager and registered manager approachable. Staff received supervisions and appraisals to review their working practices and focus on their professional development.
Staffing Levels
6/10
✓
People told us there was enough staff to meet their needs a person said, 'I think there is enough staff. When I press my bell, they come within 10 minutes and that's acceptable to me.'
Training & Dev
6/10
✓
Staff had the right competence, knowledge and training to carry out their roles. All staff had completed training including dementia awareness, falls management and basic life support.
Management
8/10
✓
People, relatives and staff spoke positively about the registered manager and management team. People and staff felt comfortable to speak open and honestly and felt they would be listened to.
Programmes
6/10
✓
Signature at Westbourne had a range of activities on offer for people to choose from, this ranged from quizzes to large board games and visits out in a minibus. People told us, 'there is enough to do here'.
Points to consider
Staffing is adequate but relies on some familiar agency staff for cover.
When agency staff had been employed, staff profiles were in place that showed recruitment checks had taken place and the person had the necessary safety training... Signature at Westbourne used agency who had worked in the home for a long period of time.
Only standard training like dementia awareness with no funded qualifications or career development mentioned.
Staff had received a comprehensive induction aligned to the Care Certificate... Staff told us they could ask for additional training if required.
Activities programme has variety like quizzes and outings but no specialist therapeutic approaches or named innovative programmes.
There was a large activities programme in place... ranged from quizzes to large board games and visits out in a minibus... plans in place including 1:1 time referred to as 'Bumblebee club'.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: February 2023
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews