Working at Westbourne House

Not enough staff at times, like one carer for 10 people in afternoons and nights, which feels unsafe and stressful.

At times in the afternoon and at night, only one member of staff supported ten people. A staff member said, “Sometimes there isn’t enough staff, if I am carrying out personal care for a person, it can make me anxious knowing there are no other staff around.”

Safety issues like poor medication handling, dirty areas and infection risks make the job riskier than it should be.

Medicines were not always safely managed... some areas were found to be visibly dirty. For example, we found some soiled flooring and soiled chairs. Out-of-date hand gels were in use.

Managers miss key checks and don't spot problems like safety gaps, so leadership doesn't feel strong or reliable.

Daily assurance checks were not undertaken by the management team and concerns we found were not identified or actioned... quality audits did not identify or address concerns with medicines, infection control, environmental safety, staffing and records.