Working at Westbourne Care Home
Westbourne, Hitchin, SG5 2TP
Operated by Bainscare Limited
27 bedsResidential homes
Workplace Score
5.5/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 5.5/10
Key Finding
"Hands-on management, caring culture and good training, but medicines issues and agency staff affect safety."
Safety & Risk
4/10
!
Protocols for medicines to be administered as needed were not always in place. We noted one incident that had not been reported. More robust documenting of risk management was needed.
Staff Culture
6/10
✓
One staff member said, 'It's kind, caring, great teamwork, residents are happy and well looked after. Their needs are met.' Another said, 'Our manager and seniors are always visible on the floor, the manager has a very hands-on approach'
Staffing Levels
5/10
!
People and staff said there was generally enough staff to meet people's needs. Agency staff were supporting the home, many having worked at the home often.
Training & Dev
6/10
✓
Staff told us they felt they had the right knowledge for their roles. One staff member said, 'We have a mix of face to face and online training. We are offered more training for our personal development'
Management
6/10
✓
The manager was new in post after previously working in the home as a deputy manager. People, relatives and staff were positive about the management and leadership in the home.
Programmes
6/10
✓
People had a range of activities and events to get involved with and told us they enjoyed. There was a quarterly newsletter shared... There had been a range of events, outings and crafts that people had enjoyed.
Points to consider
Some medication plans are missing and one incident wasn't reported right away, so safety checks aren't always reliable.
Protocols for medicines to be administered as needed were not always in place. We noted one incident that had not been reported.
Relies on agency staff to help cover shifts, even if they are familiar faces.
Agency staff were supporting the home, many having worked at the home often.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: October 2022
Good
Safe
!
Requires improvement
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews