Working at Westall House

Staff sentiments echoed the support people had for the management of the home. One member of staff said, '[Name of registered manager] and [name of head of care] are brilliant'. Another staff member told us, 'I love it. I really do love it' when we asked about what it was like working at the home.

There were suitable numbers of staff to meet people's needs and to spend time socialising with them. One member of staff said, 'I do think there are enough staff' and was positive about the standard of staff working in the home.

People were supported by staff who had enough training to meet their health and care needs... Members of staff had access to lots of training including safeguarding, first aid, dementia awareness and moving and handling. Some staff had completed additional health and social care qualifications.

People, relatives and staff told us the registered manager was excellent and had ensured the best care and support was provided. The registered manager and provider continually monitored the quality of the service and made improvements in accordance with people's changing needs.

The home had been chosen to be part of a national initiative 'Reading Friends' pilot... the activity coordinator had made the final six nominations for a national activity coordinators award. There was a strong emphasis on intergenerational and community working in the home.