Working at West Villa Residential Home
73 Batley Road, Wakefield, WF2 0AB
Operated by West Villa Residential Home Limited
32 bedsResidential homes
Workplace Score
6.1/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 6.1/10
Key Finding
"Staff feel supported by management and value the positive culture, although bank staff reliance and training gaps hold it back."
Safety & Risk
6/10
✓
Risk assessments in place had not consistently been reviewed... updated by the registered manager during the inspection... Medication was managed safely... Medication audits were completed monthly... Accidents and incidents... regularly reviewed.
Staff Culture
7/10
✓
Staff told us they felt supported by the management team... 'Management are quite easy to approach and any queries have been sorted.' Staff spoke passionately about supporting people... providing person-centred care.
Staffing Levels
6/10
✓
There were enough staff to support people with their needs. We observed people were supported promptly... positive feedback from people... To support with staff absences, the service had a group of 'bank' staff who knew the service.
Training & Dev
5/10
!
Per 2020 comprehensive inspection: The training matrix showed there was a high level of completion of training... although there were some gaps in records to show moving and handling competency checks had been completed.
Management
7/10
✓
Staff told us they felt supported by the registered manager and the provider. The registered manager completed regular audits of the service. Both the registered manager and the provider completed spot checks.
Programmes
5/10
!
Per 2020 comprehensive inspection: Activities were planned and organised. These included trips out as well as visits from local school children.
Points to consider
Staffing is adequate but they use bank staff to cover absences, so shifts might sometimes have less familiar team members.
To support with staff absences, the service had a group of 'bank' staff who knew the service and could work when required.
Only standard training and supervisions with no specialist courses or funded qualifications mentioned.
Per 2020 comprehensive inspection: There was adequate induction and training to support staff in their roles... competency checks were carried out... although there were some gaps in records.
Basic activities programme with trips and school visits but nothing distinctive or innovative to make the role more varied.
Per 2020 comprehensive inspection: Activities were planned and organised. These included trips out as well as visits from local school children.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: May 2022
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews