Last updated: 10 February 2026
"Staff enjoy a lovely working atmosphere and leadership commitment to better programmes, but high staff turnover and training gaps unsettle residents and team stability."
Improvements were needed to demonstrate best practice around assessing mental capacity, supporting decision-making and best interest decision-making... this was not the case for one person
“Yes, I would recommend working here… I love it as it is such a lovely working atmosphere, and the residents are so well looked after, and we have laughter as well and we are always there to help each other out.”
People gave mixed feedback on staffing as some worried about what they perceived as a high turnover of staff, which unsettled them
A matrix was used to record staff training. This showed a number of gaps which we queried as it did not reflect what staff had told us
Staff confirmed the management team was visible and approachable. For example, they said described them as “really supportive”
The leadership team were committed to further improve the service for the benefit of people living at West View, including increased staff knowledge in the Butterfly Approach
Staff turnover has been high from the shift to dementia care focus, unsettling some residents even if stabilizing now
Some staff felt management changes and the move to focus on dementia care had led to a turnover of staff. However, other staff were clear people had left for a variety of reasons and said the team was becoming more stable
Training records show gaps and regular supervisions are still being set up
A matrix was used to record staff training. This showed a number of gaps... Staff said they did not have regular supervisions but had been told this would be addressed
Mental capacity checks and deprivation of liberty paperwork need better processes, one person's referral was missed
Improvements were needed to demonstrate best practice around assessing mental capacity... this was not the case for one person who, according to staff, had complex needs
AI Generated
Management Quality
Well-led: Good
Direct feedback from current and former employees

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