Working at West View

Staff turnover has been high from the shift to dementia care focus, unsettling some residents even if stabilizing now

Some staff felt management changes and the move to focus on dementia care had led to a turnover of staff. However, other staff were clear people had left for a variety of reasons and said the team was becoming more stable

Training records show gaps and regular supervisions are still being set up

A matrix was used to record staff training. This showed a number of gaps... Staff said they did not have regular supervisions but had been told this would be addressed

Mental capacity checks and deprivation of liberty paperwork need better processes, one person's referral was missed

Improvements were needed to demonstrate best practice around assessing mental capacity... this was not the case for one person who, according to staff, had complex needs