Working at West Road
2 West Road, Southampton, SO30 4BD
Operated by Voyage 1 Limited
4 bedsResidential homes
Workplace Score
6.4/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 6.4/10
Key Finding
"Strong team culture and effective safety practices, but COVID staff shortages and limited career development hold it back."
Safety & Risk
7/10
✓
Per 2022 inspection: 'We were assured that this service met good infection prevention and control guidelines.' Per 2019: 'Medicines were stored appropriately and managed so that they received them safely... risk assessment and management plans provided clear guidance'
Staff Culture
7/10
✓
Per 2019 inspection: 'positive feedback from relatives and staff about how the home was managed... They work together as a team extremely well'
Staffing Levels
6/10
✓
Per 2019 inspection: 'There was a consistent team of regular staff on duty. Staffing levels were based on people's assessed needs.' Per 2022: 'measures in place to mitigate the risks associated with COVID-19 related staff pressures'
Training & Dev
6/10
✓
Per 2019 inspection: 'Records showed the service was up to date with essential training for staff... regular planned supervision and appraisal meetings'
Management
6/10
✓
Per 2019 inspection: 'Staff confirmed they were able to raise any issues or concerns with the registered manager and were confident that they would be addressed.'
Programmes
6/10
✓
Per 2019 inspection: 'Each person had an individual programme of activities and outings... improving the garden space... observed planned activity taking place in the kitchen. Staff made pancakes'
Points to consider
Enough staff usually with a regular team, but had to manage some staff shortages from COVID.
The provider told us they had measures in place to mitigate the risks associated with COVID-19 related staff pressures
Staff get standard training and some extras like active support, but no funded qualifications or career development.
Per 2019 inspection: Records showed the service was up to date with essential training for staff. The provider was rolling out a new training course in active support
Varied activities like outings, cooking, and gardening keep things interesting, but no specialist programmes or activities coordinator.
Per 2019 inspection: Each person had an individual programme of activities and outings. Staff had worked on improving the garden space involving two people
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: December 2019
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews