Working at West Park Care Home
1-5 Selby Street, Hull, HU3 3PB
Operated by Your Care Provider Ltd
40 bedsResidential homes
Workplace Score
5.5/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 5.5/10
Key Finding
"Enough kind staff and a supportive culture ensure people are safe, but managers' quality checks miss issues like cleaning and medicines skills aren't routinely assessed."
Safety & Risk
7/10
✓
People were safeguarded from the risk of abuse and harm. Risk assessments were completed and reviewed when people's needs changed. People received their medicines as prescribed and in a safe way. (2021)
Staff Culture
6/10
✓
Staff said the registered manager was supportive and ensured communication was good within the service. Comments included '[Name of registered manager] is pleasant and always willing to listen and give advice.' (2021)
Staffing Levels
6/10
✓
There was enough staff to support people safely. People and their relatives spoke highly of the staff team describing them as kind and thoughtful. (2021)
Training & Dev
5/10
!
Staff who administered medicines completed training, although medication competencies were not routinely completed. Per 2019: Staff had access to induction, training and supervision meetings.
Management
4/10
!
Although improvements were noted in general governance, the provider and registered manager needed to ensure the quality monitoring system was embedded into daily practice. (2021 focused inspection)
Programmes
5/10
!
Per 2019 comprehensive inspection: A range of activities was provided... activity coordinator visited those who preferred to remain in bedrooms... links... attending a coffee morning at a local church. 2021: 'We have activities; we had an exercise class this morning'
Points to consider
Managers are supportive but their checks on quality and the building miss some issues like decor and cleaning.
There were some shortfalls in the documentation regarding the environment; these had been ticked as checked but issues were found during the inspection. Communal areas were not included in the checks.
Staff get basic training and supervisions but regular skill checks for giving medicines are not done.
Staff who administered medicines completed training, although medication competencies were not routinely completed.
Activities have a coordinator and include exercise classes and church visits but no regular planned programme or specialist approaches.
Per 2019 comprehensive inspection: There was not a weekly plan as the day's activities were dependent on people's suggestions and choices.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: June 2021
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
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Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews