Working at West Melton Lodge

No permanent manager in post yet, even though the new one has been there three months.

At the time of our inspection there was not a registered manager in post. A new manager had been in post for three months and had submitted an application to register.

Medication records have errors, like stock not matching records and missing details for creams.

We looked at medication administration records (MAR's) and found some discrepancies in the recording of some medicines. Medicines in stock did not always tally with the amount stated on the MAR.

Sometimes agency staff cover shifts, and they don't know residents well.

One staff member said, 'Sometimes we use agency staff and it's difficult as they don't know people. But most of the time it's our own staff that cover.'