Last updated: 10 February 2026
"Staff feel supported by an approachable manager with enough staff most of the time, but no registered manager in post and medicines recording errors need fixing."
We found some minor discrepancies with the management of medicines... some discrepancies in the recording of some medicines. Risks associated with people's care had been identified... However, further detail was required.
Staff felt supported by the manager and told us they were approachable. Staff we spoke with told us they were complimentary about the new manager.
Staff told us there were enough staff available to meet people's needs. One staff member said, 'Sometimes we use agency staff and it's difficult as they don't know people. But most of the time it's our own staff that cover.'
At the time of our inspection there was not a registered manager in post. A new manager had been in post for three months and had submitted an application to register.
No permanent manager in post yet, even though the new one has been there three months.
At the time of our inspection there was not a registered manager in post. A new manager had been in post for three months and had submitted an application to register.
Medication records have errors, like stock not matching records and missing details for creams.
We looked at medication administration records (MAR's) and found some discrepancies in the recording of some medicines. Medicines in stock did not always tally with the amount stated on the MAR.
Sometimes agency staff cover shifts, and they don't know residents well.
One staff member said, 'Sometimes we use agency staff and it's difficult as they don't know people. But most of the time it's our own staff that cover.'
AI Generated
Last inspected: January 2023
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsApp