Working at West Lodge Care Home

The provider had a proactive and positive culture of safety based on openness and honesty. Staff listened to concerns about safety and investigated and reported safety events. Lessons were learnt to continually identify and embed good practice.

Staff felt confident raising any concerns with the management team and were confident appropriate action would be taken. Staff told us they felt they had the freedom to speak up.

People and staff told us there was enough staff to meet people’s care needs. The management team told us they did not use any agency staff to ensure continuity of care for people.

The provider had ensured staff had completed any required training to ensure they had the skills and competencies to carry out their role. Staff had completed moving and handling training twice, positive behaviour support training, and medicines training.

The new manager was visible and approachable to allow people, staff and relatives to raise any concerns. A staff member told us, 'The manager is approachable and I feel confident to raise any concerns.'

The rota included a full-time activity staff member to ensure people’s wellbeing and physical well-being needs were met. We observed meaningful activities on the day of our visit. There was a variety of meaningful activities people had participated in.