Working at West Lodge Care Home
Peases West, Crook, DL15 9SY
Operated by West Lodge Care Homes Limited
60 bedsResidential homes
Workplace Score
7.0/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 7.0/10
Key Finding
"Staff feel supported with high morale and stable long-serving teams, but safety lapses like missing risk assessments and unclean mops hold it back."
Safety & Risk
6/10
✓
2022 targeted inspection: Risk assessments not carried out for higher risk groups; mops not colour coded or cleaned between uses (immediate action taken).
Staff Culture
8/10
✓
Per 2017 comprehensive inspection: Staff felt very supported, 'morale has really improved', family-style atmosphere, open staff meetings.
Staffing Levels
7/10
✓
2022: Staff team worked together to cover sickness during outbreak to minimise agency use; per 2017: Sufficient staff deployed, call bells answered promptly, many staff worked there for years.
Training & Dev
7/10
✓
Per 2017 comprehensive inspection: Mandatory training up to date, staff supported for NVQ Level 5, regular supervisions and appraisals in place.
Management
7/10
✓
Per 2017 comprehensive inspection: Registered manager visible and approachable, staff said '[Management] are great to work for. They are easy to go to if you have any problems.'
Programmes
6/10
✓
Per 2017 comprehensive inspection: Activities coordinator ran regular programme including aerobics, singers, games, outings, fish and chips van visits.
Points to consider
Basic activities like games, music and outings with a coordinator, but no specialist programmes or partnerships to enrich the role.
Per 2017: activities coordinator provided a range of activities... armchair aerobics, visits by singers and school choirs, dominoes and board games as well as outings
Missing risk checks for high-risk residents and staff, and mops not cleaned between rooms or colour coded properly.
risk assessments had not been carried out on people using services and staff belonging to higher risk groups... staff did not always follow the national colour coding scheme for use of mops. Mop heads were not cleaned between uses
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: January 2018
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews