Working at West House - 3&4 Glebe Lane

Staff team understood how to protect vulnerable adults from harm and abuse. Risk assessments and risk management plans supported people well. Accident and incident management was of a good standard.

The registered manager created an open culture where they were valued and respected. Staff spoke warmly about everyone in the home.

We judged that the service employed enough support staff by day to meet people's needs. Staffing levels at night were being changed to meet people's needs.

Staff were appropriately inducted, trained and developed to give the best support possible. Staff had effective induction, supervision, appraisal and training.

Staff and people in the home judged that the registered manager created an open culture where they were valued and respected.

Staff encouraged people to follow their own interests and hobbies. We saw evidence of regular activities and outings. People went swimming, to the gym and to entertainments.