Working at West Hope Mews
6 Denne Parade, Horsham, RH12 1JD
Operated by Peak 15 Ltd
8 bedsResidential homes
Workplace Score
5.0/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 5.0/10
Key Finding
"Good training and safety guidance create a positive home-like culture, but no registered manager and staff shortages limit activities."
Safety & Risk
7/10
✓
Overall, risk assessments and care plans were clear, detailed and provided staff with guidance on how to support people safely.
Staff Culture
6/10
✓
One relative told us, 'They've created a culture which is a like a home environment. From what I see they do a very good job with all the service users despite their individual requirements.'
Staffing Levels
4/10
!
The service was experiencing a shortage of permanent staff at the time of the inspection; this was being managed and the service was actively recruiting. Where required, agency staff were arranged to cover shortages.
Training & Dev
7/10
✓
Staff had received training relevant to their roles, this included, supporting people with a learning disability, understanding autism, barriers to communication and mental health training.
Management
2/10
✕
The service had been without a registered manager since September 2021. The nominated individual was providing operational oversight.
Programmes
4/10
!
There were minor impacts on people, particularly with activities. People were aware of staff shortages, comments included, 'Some staff have left now... I like one to one time, but they get missed.'
Points to consider
No permanent manager in place, so things like audits and action plans get delayed.
The service had been without a registered manager since September 2021.
Staff shortages mean using agency workers and missing some one-to-one time.
The service was experiencing a shortage of permanent staff... agency staff were arranged to cover shortages and block booking of agency staff was carried out.
No activities coordinator or structured programme, so outings get missed due to low staff numbers.
There were minor impacts on people, particularly with activities... 'I like one to one time, but they get missed.'
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: November 2021
Requires improvement
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews