Working at West Hill Place
12 Burrows Close, Milton Keynes, MK17 8SN
Operated by Zebra Care Homes Limited
6 bedsResidential homes
Workplace Score
7.9/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 7.9/10
Key Finding
"Staff feel supported by the manager with stable staffing and a family-like culture, but a medicines mistake and no dedicated activities coordinator hold it back."
Safety & Risk
8/10
✓
Risks to people and staff in relation to their health, safety and wellbeing had been carefully assessed. A robust package of procedures, guidance and contingency plans had been developed. (2020 inspection)
Staff Culture
8/10
✓
One staff member said, 'It's like a real home here, it's like a big family, very homely.' Per 2019 comprehensive inspection.
Staffing Levels
8/10
✓
The registered manager told us that staffing levels had been consistent, and no agency staff were required to fill any shifts. Per 2019 comprehensive inspection.
Training & Dev
8/10
✓
All staff had undergone specific training in supporting people who may present behaviour which challenges, as well as autism awareness. All other mandatory training was kept up to date. Per 2019 comprehensive inspection.
Management
8/10
✓
Staff told us they were happy with the support they got from the registered manager. One staff member said, 'The registered manager is very supportive, a very good manager.' Per 2019 comprehensive inspection.
Programmes
7/10
✓
People could take part in a wide range of activity, and staff were proactive in supporting people to use their local community. This included looking at employment opportunities. Per 2019 comprehensive inspection.
Points to consider
Staff handle activities like outings, festivals and job support themselves with no dedicated coordinator or special innovative programmes.
Staff had provided a wide variety of in-house activities to support wellbeing including celebrations of birthdays, festivals, events and games. (2020 inspection)
There was a medicine mistake, though they told families about it and took steps to make sure it did not happen again.
when a medication error had occurred, a letter was sent out to family members to explain the incident, and what actions were being taken to ensure it did not happen again. Per 2019 comprehensive inspection.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: April 2019
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
★
Outstanding
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews