Working at West Hill Care Home

Staff did not report 13 cases of possible bruising or rough treatment as safeguarding concerns, so risks to residents were not always followed up.

We reviewed accidents and incidents records from 14 December 2024 to date and found 13 potential safeguarding concerns. These included unexplained bruising, allegations of staff treating people badly and altercations between people. None of these incidents had been raised as a safeguarding concern with the appropriate authority

Training is mostly online with staff asking for more hands-on and face-to-face sessions instead of just e-learning refreshers.

Staff were provided with training, although they said most of it was on-line and we were told, “I would like more face to face (training)” and, “There is a lot. I would recommend more on the job training and face to face. E-learning is good for refreshing but on the job training and shadowing needs to be increased.”

Governance and oversight still weak with regulatory breaches on safety checks and incident reporting even under new manager.

The registered provider was in breach of three regulations relating to safeguarding people from abuse, safe care and treatment and good governance.